Billing Dispute
If you believe there is an error with your electricity billing, here is how to address it. Step by step, in the correct order.
Where do I start?
Pick the option below that best matches your situation, it will take you to the right step.
Follow the steps in order. NERSA (Step 6) handles regulatory violations, but they expect you to have tried to resolve the issue directly first. Starting at Step 6 without going through earlier steps will delay your resolution.
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